getting started

WE ARE HERE TO HELP YOU

Dear customer, during these times of COVID-19 we are making sure you can still reach out to us 24/7 via email or phone. Since most of us are working from home, we advise you to call our support numbers according to the time of day listed below so we can promptly answer your call. Rest assured that we will call you back if your call is not answered at once. Please continue to send us emails to support@rystadenergy.com or contact your dedicated client analyst.

Monday-Friday:

Europe: +47 90 88 77 00 / +44 7514 46 3869 (8:00-16:00 CET)

Americas: +1 (281) 231 2600 (9:00-17:00 CST)
Asia-Pacific: +65 6909 3715 (9:00-17:00 SGT)

Sunday:

Global: +96 13 70 7611 (9:00-17:00 EEST)

We continue our commitment to answer your questions within 24 hours. Thank you for your patience.

WE GET YOU STARTED

Contact us to receive a product presentation
We are happy to provide you with a free online or in-person tutorial, presenting the database of your interest. You can tell us up-front what you like to have covered on case examples and scenarios and we will focus on your desired queries.

Install our Cube Browser interface
Cube Browser is the common interface for all cubes. Cube Browser is installed in minutes like any other Windows program. You can go to our Downloads page for more details.

Connectivity
As long as you have an Internet connection available you can use your cubes. However, many companies have strict firewalls or use proxy servers, which require specific settings. In such cases it might be necessary to configure Cube Browser before use, which is quickly done once you get the necessary information. Read more about the Technical Information. Outside such firewalls, e.g. on a home computer, Cube Browser should connect out-of-the-box.

Register your access
You have earlier received access information via email. Click the unique link provided to you and choose your desired username and password. When the log-in dialog reappears in either Cube Browser, Client Portal or Analytics App, simply log in with your username and password. Your personal username and password allow you to log in on any computer or mobile device. Your username and password are personal and not to be shared with others.